How long does it take to process my order?

Orders are typically processed within 2–5 business days before shipping. During holidays, special releases, or sales, processing times may be slightly longer.

How to track my order?

Once your order ships, you'll receive an email containing your tracking number and shipping updates.

Do you ship internationally?

At the moment, The New Wave Clothing ships only within the United States and Canada. Shipping rates and delivery times vary depending on your location and will be calculated at checkout.

How long does shipping take?

United States: Standard Shipping: 3–7 Business DaysInternational: Typically 7–21 Business Days, depending on destination.

Do you offer free shipping?

Yes! Free shipping promotions are offered throughout the year. Subscribe to our newsletter to stay informed.

Can I cancel or change my order?

If your order has not entered production or shipment, we'll do our best to help. Contact us as soon as possible after placing your order.

How do discount codes work?

Simply enter your code during checkout.Only one promotional code may be used per order unless otherwise stated.

Do discounts apply automatically?

During certain promotional events, as well as certain discounts are automatically applied at checkout—no code required.

What payment methods do you accept?

We accept:VisaMastercardAmerican ExpressDiscoverShop PayApple PayGoogle PayPayPal

What is your return policy?

Returns are accepted within 30 days of delivery for unworn, unwashed items with original tags attached.Items showing signs of wear, washing, or damage cannot be returned.

Do you offer exchanges?

Yes. If you need another size, we'll gladly exchange eligible items while inventory lasts

What items are non-returnable?

Final Sale itemsClearance itemsGift CardsPersonalized or custom products

Do I have to be a veteran to wear the Military Honors Collection?

Not at all. Anyone who supports and appreciates the men and women who have served our country is welcome to wear our Military Honors Collection.

Do you verify military service?

No. Our Military Honors Collection is designed to honor service members and veterans.

How can I contact customer support?

Our Customer Support team is happy to help. Please visit our Contact page or email us with your:Order NumberNameDescription of your issueWe'll respond as quickly as possible.